FAQ

We wanted to open up the world of investing to everyone, so you can start with as little as £5. On the other side, there is no account maximum, so can invest as much as you like.
We are totally transparent with what we charge you. Everyone is charged the same fee: 0.70% annually. So if you have £2,000 invested, you will pay £14 for the year, or just over £1.15 per month.
We don’t charge you any additional costs. So opening or closing your account, depositing or withdrawing from your account is all free of charge. We don’t charge any trading costs either. The only other cost incurred is not from us, it is from the provider of the underlying investments. This can vary, but is normally around 0.3% p.a.
Right now, we offer ISAs (which are tax free) and General Investment Accounts (GIAs, which are taxable). In the (near) future, we are planning to launch JISAs (so you can start saving for your children), LISAs (if you are saving for your first home or retirement) and SIPPs (for those putting money away for a pension).
We charge our fees on a monthly basis and take them out at the end of the month based on the average daily balance of your account over the month.
It’s important to understand that by investing in the stock market, you could get back less money than you put in. This is why we recommend using our app over the medium to long term (3 years and over) to build up your savings, as markets generally see positive growth over the long term.
We wanted to open up the world of investing to everyone, so you can start with as little as £5. On the other side, there is no account maximum, so can invest as much as you like.
Yes. Your money is protected up to £50,000 by the Financial Services Compensation Scheme (FSCS). We are an appointed representative of a company called Met Facilities LLP, which allows us to offer you this protection. It’s important to understand that the FSCS doesn’t cover you in the event that your investments go down and you get back less than what you put in.
Your money is held in a custody account managed by our custodian, Third Platform Services. Third Platform Services has been established for over 10 years, and they are regulated by the Financial Conduct Authority (FCA). They hold your money separately from tickr, so even if tickr went into administration your investments would be unaffected.
Currently we invest your money in a range of Exchange Traded Funds (ETFs). ETFs are baskets of stocks or bonds that are grouped together into a fund. For example, one that we use is the “Global Clean Energy” ETF, which is made up of companies that are addressing the growing needs for renewable energy around the world.
We will obviously be sorry to see you go but yes, you can close your account whenever you like by going to the “My Account” section in the app. It can take a couple of weeks for us to sell your investments and return your money to your nominated bank account.
No. We made sure this wouldn’t happen, as it’s easily done. Just re-download the app and sign in, and everything will be still be there.
You can let us know that you need to withdraw money whenever you like, and we don’t charge for this. It can take a couple of weeks for us to sell your investments and return your money to your nominated bank account, so just make sure you plan for this. Remember investing is for the long term.

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