1.3 Our website incorporates privacy controls which aﬀect how we will process your personal data.
By using the privacy controls, you can specify whether you would like to receive direct marketing communications and limit the publication of your information. You can access the privacy controls via account settings within the App or www.tickr.co.uk/preferences.
Customer Terms & Conditions.
1.5 In this policy, “we”, “us” and “our” refer to Tickr.
3.1 During the course of opening a Tickr account, the information you give to us may include your name, address, email address, phone number, date of birth, National Insurance number, bank account and other ﬁnancial details, copies of personal identiﬁcation documents (such as your passport or driving licence) and photographs or other descriptions of your likeness. You may also provide us with certain information by ﬁlling in other forms, entering competitions or promotions or by corresponding with us by phone, email, or text message.
3.2 When you visit our website or use our App we may collect or receive your IP address, URL, browser information, plug-in types, operating system and platform as well as your login information. We work closely with third parties (for example: business partners, technical, payment and delivery service providers, advertising networks, tracking and analytics providers (including Google), search information providers, lead generation agencies and credit reference agencies) and may receive information about you from them, such as your clickstream through our website and App, the products you viewed and the page interactions.
4.1 We use the information we collect about you to:
(i) Verify your identity and to conduct anti-money laundering checks;
(ii) provide you with the products and services you have requested;
(iii) carry out our contractual obligations in relation to contracts entered into with you or with our business partners and service providers;
(iv) notify you about changes to our products or services;
(v) ensure that content from our website and our App is presented in the most effective manner for you and for your devices;
(vi) administer our website and App and for internal operations such as troubleshooting, data analysis, testing and research purposes;
(vii) help maintain the safety and security of our website and App;
(viii) make suggestions to you (and other customers) about our products or services and to send such information via email, SMS message, targeted social media and our in-App secure notiﬁcation centre; and
(ix) measure or understand the effectiveness of advertising we send to you (and other customers) and to deliver relevant advertising to you
5.1 We will access, use, and share the Information as required to fulﬁl our contractual obligations to you or subsequent requests for support by you.
5.2 We may process data about your use of our website and services (“usage data”). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is our analytics tracking system. This usage data may be processed for the purposes of analysing the use of the website and services. The legal basis for this processing is our legitimate interests, namely monitoring and improving our website and services.
(I) Google Analytics, please visit https://www.google.com/analytics
5.4 We may process your account data (“account data”). The account data may include your name and email address. The account data may be processed for the purposes of providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
5.5 We may process your personal data that are provided in the course of the use of our services (“service data”). The service data may be processed for the purposes of providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is our legitimate interests, namely the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
5.6 We may process information that you provide to us for the purpose of subscribing to our email communications (“notiﬁcation data”). The notiﬁcation data may be processed for the purposes of sending you the relevant notiﬁcations and/or newsletters. The legal basis for this processing is consent.
5.7 We may process information contained in or relating to any communication that you send to us (“correspondence data”). The correspondence data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms. The correspondence data may be processed for the purposes of communicating with you and record-keeping. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and communications with users.
5.8 We may process any of your personal data identiﬁed in this policy where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.
5.9 We may process any of your personal data identiﬁed in this policy where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.
5.10 In addition to the speciﬁc purposes for which we may process your personal data set out in this
Section 5, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
6.1 Advertisers and advertising networks that require the information to select and serve relevant adverts to you and others. We do not disclose information about identiﬁable individuals to our advertisers, but we may provide them with anonymised or aggregate information about our users.
6.2 Analytics and search engine providers that assist us in the improvement and optimisation of our site (for example Google for the purpose of its Google Analytics service).
6.3 If we sell or buy any business or assets, in which case we may need to disclose your personal information to the prospective seller or buyer of such business or assets.
Or if we, or substantially all of our assets, are acquired by a third party, in which case personal information held by it about its customers will be one of the transferred assets.
7.1 Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your information transmitted to our website or App. Transmission is at your own risk.
7.2 Where we have given you, or where you have chosen, a password or personal identiﬁcation number (PIN) which enables you to access certain parts of our App, you are responsible for keeping this password or PIN conﬁdential. We ask you not to share this password or PIN with anyone.
7.3 The hosting facilities for our website are situated in the UK.
7.4 You acknowledge that personal data that you submit for publication through our website or services may be available, via the internet, around the world. We cannot prevent the use (or misuse) of such personal data by others.
8.1 Personal data that we process for any purpose shall not be kept for longer than is necessary for that purpose.
8.2 We may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
8.3 To request erasure of your personal data please contact us at [email protected].
9.2 If appropriate we will notify you by email about changes. Remember, you will be bound by this policy.
10.1 Some of your rights under data protection law and GDPR are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.
10.2 You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to:
(i) a small fee to cover our administrative costs, currently 10 GBP per request; and
(ii) the supply of appropriate evidence of your identity.
To request a copy of your personal information, please email us at [email protected].
10.3 We may withhold personal information that you request only to the extent permitted by law.
10.4 By submitting your personal information, you agree that we may use your information for marketing purposes (including electronic marketing). We will not disclose your information to any third party for marketing purposes, without your further consent. You have the right, at any time, to ask us not to process your personal information for marketing purposes. You can do so at www.tickr.co.uk/preferences, via your account settings within the App, or by emailing us at [email protected].
10.5 Our website or App may, from time to time, contain links to and from the websites of our partner networks, advertisers and aﬃliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal information to these websites.
10.6 You have the right to have any inaccurate personal data about you rectiﬁed and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.
10.7 In some circumstances you have the right to the erasure of your personal data without undue delay. However, there are exclusions of the right to erasure including where processing is necessary for exercising the right of freedom of expression and information, for compliance with a legal obligation, or for the establishment, exercise or defence of legal claims.
10.8 In some circumstances you have the right to restrict the processing of your personal data. Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it with your consent, for the establishment, exercise or defence of legal claims, for the protection of the rights of another natural or legal person, or for reasons of important public interest.
10.9 You have the right to object to our processing of your personal data on grounds relating to your particular situation. If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.
10.10 Legal basis for our processing of your personal data is: (i) consent; and/or
(ii) that the processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract.
Where such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not Apply where it would adversely aﬀect the rights and freedoms of others.
10.11 If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.
10.12 You may exercise any of your rights in relation to your personal data by emailing us at [email protected].
11.2 Cookies do not typically contain any information that personally identiﬁes a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
12.1 We may use the following cookies:
(i) Strictly necessary cookies: these are cookies that are required for the operation of a website and App, such as to enable you to log into secure areas.
(ii) Performance cookies: these types of cookies recognise and count the number of visitors to a website and users of an App and to see how users move around in each. This information is used to improve the way the website and App work.
(iii) Functionality cookies: these cookies recognise when you return to a website or App, enable personalised content and recognise and remember your preferences.
(iv) Targeting cookies: these cookies record your visit to a website or App, including the individual pages visited and the links followed.
Generally, the strictly necessary cookies and some performance and functionality cookies only last for the duration of your visit to a website or expire when you close an App: these are known as ‘session cookies’. The functionality cookies and some targeting and performance cookies will last for a longer period of time: these are known as ‘persistent cookies’.
14.1 Most websites, mobile devices and Apps automatically accept cookies but, if you prefer, you can change your browser, device or App settings to prevent that or to notify you each time a cookie is set. On most web browsers, you will ﬁnd a “help” section on the toolbar. Please refer to this section for information on how to receive notiﬁcations when you are receiving a new cookie and how to turn cookies oﬀ. To block the IDFA on your iOS mobile device, you should follow this path: Settings > General > About > Advertising and then turn on ‘Limit Ad Tracking’. To block Android ID on your Android device, you should follow this path: Google Settings > Ads and then turn on ‘Opt out of interest- based ads’.
14.2 Blocking all cookies will have a negative impact upon the usability of many websites.
14.3 If you block cookies, you will not be able to use all the features on our website.
15.1 This website is owned and operated by Tickr Ltd.
15.2 We are registered in England and Wales under registration number 11200977, and our registered oﬃce is at 3rd Floor, 86-90 Paul Street, London EC2A 4NE.
15.3 Our principal place of business is at 3rd Floor, 86-90 Paul Street, London EC2A 4NE.
15.4 To contact us, please email [email protected] or by writing to the address above.